bajji9 Privacy Policy — How We Handle Your Personal Data

bajji9 collects personal data in the following categories:

Identity and Contact Data — collected at the time of Account registration and during identity verification:

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode)
• Email address
• Mobile phone number
• Government-issued identification document number (for KYC verification)

Financial Data — collected when you make deposits or withdrawals:

• bKash, Nagad, Rocket, or Upay mobile wallet number
• Bank account name and number (for bank transfer transactions)
• Transaction amounts, dates, and reference identifiers

Technical and Usage Data — collected automatically when you access the Platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game session logs, bet history, and wagering patterns
• Cookies and similar tracking technologies (see Section 8)

Communications Data — collected when you contact our support team:

• Content of support tickets, live chat transcripts, and email correspondence
• Records of any complaints or disputes submitted

bajji9 does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data. If you voluntarily provide such information in a support communication, we will treat it with heightened care and will not process it beyond what is strictly necessary to resolve your enquiry.

bajji9 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are set out below:

We will not process your personal data for any purpose that is incompatible with the purposes listed above without first providing you with notice and, where required, obtaining your consent.

bajji9 relies on the following legal bases when processing your personal data:

• Contractual Necessity: Processing that is necessary to enter into or perform the contract between you and bajji9 — including Account registration, payment processing, and game delivery.
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests, including fraud prevention, security monitoring, Platform analytics, and improvement of our services — provided those interests are not overridden by your rights and interests.
• Legal Obligation: Processing required to comply with a legal obligation applicable to bajji9, such as retaining financial transaction records or responding to lawful requests from competent authorities.
• Consent: Processing based on your freely given, specific, and informed consent — for example, receiving marketing communications by email or SMS. You may withdraw consent at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing message.

bajji9 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where it is necessary and proportionate to do so:

• Payment Processors: We share necessary financial information with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks — to facilitate deposits and withdrawals. These processors are contractually bound to use your data only to complete payment transactions.
• Identity Verification Providers: When you submit documents for KYC verification, those documents are processed by our trusted verification partners who confirm authenticity and age compliance. These partners are bound by strict data handling agreements.
• Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Ezugi may receive session and game-play data necessary to operate their games on the Platform. No financial or identity data beyond what is technically required is shared with game providers.
• Legal and Regulatory Authorities: We may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where we are legally obliged to do so or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by bajji9 may access personal data where necessary in the performance of their professional services, subject to confidentiality obligations.

All third-party recipients of personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was disclosed. bajji9 remains responsible for ensuring that adequate protections are in place for any personal data we transfer.

bajji9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

• Account and Identity Data: Retained for the lifetime of the Account and for a period of five years following Account closure, in line with standard financial record-keeping practices.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of five years following the date of each transaction to support financial audit, dispute resolution, and regulatory compliance requirements.
• KYC Documentation: Identity documents submitted for verification are retained for five years after Account closure.
• Marketing Preferences: Records of your marketing opt-in or opt-out status are retained for as long as your Account is active and for two years thereafter.
• Support Communications: Customer support correspondence is retained for three years from the date of the last communication in each support thread.
• Technical Logs: Server and access logs are retained for up to 12 months, after which they are anonymised or deleted.

Once personal data is no longer required, bajji9 will securely delete or anonymise it in accordance with our internal data disposal procedures.

bajji9 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the bajji9 Platform is encrypted using industry-standard TLS protocols.
• Secure Payment Processing: Payment credentials are processed through certified payment gateways. bajji9 does not store full card numbers, mobile banking PINs, or bKash/Nagad account passwords on its servers.
• Access Controls: Access to personal data within bajji9's internal systems is restricted on a strict need-to-know basis. Staff members access only the data required to perform their specific role.
• System Monitoring: bajji9's infrastructure is continuously monitored for unusual access patterns, potential intrusion attempts, and security anomalies.
• Regular Security Reviews: Our security practices are reviewed and updated periodically to address emerging threats and to maintain alignment with current best practices.

While we take all reasonable precautions, no data transmission over the internet or storage system can be guaranteed to be completely secure. In the event of a data security incident that is likely to result in a risk to your rights, bajji9 will notify affected players promptly and take all appropriate remedial steps.

bajji9 uses cookies and similar technologies to provide core Platform functionality, remember your session preferences, and collect analytics data that helps us improve the user experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable session management, login authentication, and game delivery. They cannot be disabled without breaking core Platform features.
• Functional Cookies: Remember your language and display preferences to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised data about how players navigate the Platform — which pages are visited, how long sessions last, and which games are most popular. This data is used in aggregate to improve the Platform.
• Security Cookies: Help detect and prevent fraud, bot activity, and account takeover attempts by recognising trusted devices and flagging unusual login behaviour.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core Platform features. bajji9 does not use third-party advertising cookies or behavioural profiling technologies for the purpose of serving targeted advertisements on external websites.

As a player on the bajji9 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of your request:

• 👁️ Right of AccessYou may request a copy of all personal data bajji9 holds about you. We will provide this within 30 calendar days of receipt of a valid request.
• ✏️ Right to RectificationIf any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• 🗑️ Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• ⏸️ Right to RestrictionYou may request that we restrict processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• 📦 Right to Data PortabilityWhere processing is based on your consent or on a contract with you, you may request that we provide your data in a structured, commonly used, machine-readable format.
• 🚫 Right to ObjectYou may object to processing of your personal data where it is based on legitimate interests, including profiling for responsible gaming monitoring purposes.
• 📵 Right to Withdraw ConsentWhere processing is based solely on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bajji9 will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded or excessive. We may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised individual.

bajji9 is strictly an adult platform. The minimum age requirement to register an Account and access any part of the Platform is 21 years. We do not knowingly collect personal data from individuals under 21 years of age.

During registration, all players are required to confirm that they are aged 21 or above. bajji9 reserves the right to request identity documentation at any time to verify a player's age. Any Account found to belong to a person under the age of 21 will be immediately closed, all funds returned to the payment source, and all data associated with that Account deleted in line with our retention policy.

If you believe that a person under the age of 21 has registered an Account on bajji9, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

bajji9 may send promotional communications — including bonus offers, new game announcements, seasonal promotions tied to events such as Eid, Pohela Boishakh, or the BPL cricket season, and platform news — to players who have opted in to receive such messages.

We may send marketing communications via the following channels:

• Email to the registered address on your Account
• SMS to the mobile number on your Account
• In-platform notifications visible when you are logged in

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any marketing email
• Replying STOP to any marketing SMS
• Contacting our support team at [email protected] with the subject line "Unsubscribe"

Opting out of marketing communications does not affect transactional messages, which we are required to send for Account security, payment confirmations, and important policy updates.

bajji9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The most current version of the Policy is always accessible at https://bajji9.pro/privacy-policy. The effective date at the top of this page indicates when the current version entered into force.

Where amendments are material — meaning they significantly affect how we collect or use your personal data — bajji9 will notify registered players by email at least 7 days before the changes take effect. For non-material changes such as typographical corrections or clarifications, the updated Policy takes effect upon publication.

Continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the Platform and contact [email protected] to request Account closure before the new version takes effect.